FAQs
FAQs
Help Center
Frequently Asked Questions
Everything you need to know about ordering, shipping, sizing, and our prints.
Orders
Are products ready, or made after ordering?
All items are produced on demand after order confirmation to ensure the highest quality.
Do I need to confirm my order?
Yes — we'll contact you before shipping. Unconfirmed orders may be cancelled.
Shipping & Delivery
How long does delivery take?
Preparation takes 2–4 business days, followed by shipping depending on your location.
What are the delivery times by location?
Alexandria: 1–2 days
Cairo & Giza: 1–3 days
Other areas: 2–5 days
Do you ship across Egypt?
Yes, we deliver to all governorates across Egypt.
Is free shipping available?
Free shipping may be offered during selected promotions.
Sizes & Quality
How do I choose the right size?
Each product includes a size chart — compare it with your own measurements before ordering.
Are the materials cotton?
Yes, we use high-quality cotton suitable for everyday wear.
Does the print fade after washing?
No — prints are durable when the proper washing instructions are followed.
Returns & Exchanges
Can I exchange if the size is incorrect?
Yes, within 3 days — as long as the item is unused and in its original condition.
Can I return a product and get a refund?
Only in cases of defects or receiving the wrong item.
Who pays for exchange shipping?
The customer covers shipping unless the issue is from our side. Learn more.
Are custom products refundable or exchangeable?
No — custom-made items are not eligible for refund or exchange.
Custom Orders
Can I request a custom design?
Yes — we can create designs based on your idea, name, or image.
Will the final product match the design exactly?
We aim for accuracy, though slight color differences may occur.
Payment
What payment methods are available?
Cash on delivery, mobile wallet or Instapay, and available online payment methods.
Is a deposit required?
A deposit or full payment may be required for custom or prepaid orders.
Support
How can I contact you?
You can reach us via WhatsApp or messages through our contact page.
Important Tip
What should I check before ordering?
Review your size and address carefully to avoid delays or unnecessary exchanges.